What is the physical address for Black Lab Apparel?

Find us at 680 Benjamin Franklin Highway, Birdsboro, PA 19508 (Google Maps link).

What are normal business hours and phone number?

Our team is here for you Monday through Friday, from 8 AM to 4 PM! Have questions or need assistance? Just give us a ring at (877) 415-9862. We’re always happy to help!

Who is our sales rep?

Kimberly Soltes is your point of contact for detailed product or service inquiries. Get in touch at (484) 332-0997 or for dedicated help.

Who do I reach out to for my order status?

For updates on your order, call (877) 415-9862 or email For a quicker response, Kimberly Soltes can assist directly at (484) 332-0997 or

What is the average turnaround time?

Your custom designs are typically ready in 10 business days (about 2 weeks). We take the time needed for quality, ensuring timely and perfect results.

Can I put a rush on my product?

Yes, you can! For an additional $50.00, we offer a rush service that ensures your branded apparel is ready within a week. Perfect for those last-minute needs.

Can I return a product?

Custom merchandise is unique to your specifications, so we can’t offer returns. However, if there’s an issue with defects or damage, please contact us within 5 business days. We’ll promptly address it with an exchange or replacement.

Who do I contact for accounting and billing questions?

For any billing or accounting inquiries, contact Jen Geisinger at (610) 385-6796 x139 or

Can I buy something else outside the website?

Absolutely! Reach out to Kimberly Soltes at (484) 332-0997, . We’re here to help and will do our best to meet your needs.



Set your brand apart with tail-wagging custom apparel!

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Set your brand apart with tail-wagging custom apparel!